Store Credit
Store Credit
Congrats on earning store credit - your loyalty means the world to us.
How To Redeem
- Login to your account using the same email as your original purchase
- Shop your favourite products
- At checkout, select Apply store credit
Using Shop Pay? Make sure your Shop account email matches the email from your original order, or the store credit won't appear at checkout.
Frequently Asked Questions
Everything you need to know about Seed Cube Credits
Store credit is a reward you earn after placing an order.
It can be used on a future purchase at seedcube.com.au.
You can earn store credit in two ways:
• 10% back on your first order when you sign up via our direct store credit offer
• Ongoing rewards through our standard earn program:
– Spend $15, earn $2 in store credit
– Spend $90, earn $5 in store credit
Store credit is issued after your order is fulfilled.
You’ll receive an email once it’s available to use.
Store credit expires 90 days after it’s issued.
Log in using the same email address, add items to your cart, and select Store Credit at checkout.
No codes required.
No. Store credit can’t be combined with other discounts or promotions.
If an order is returned or refunded, any related store credit will be adjusted or removed.
No. Store credit can’t be used to purchase gift cards.
No. Store credit has no cash value and can’t be transferred.
Store Credit Terms and Conditions
Eligibility
Seed Cube store credit is available to eligible customers under our current store credit offers. Store credit may be earned on a first purchase via a direct offer and on ongoing purchases that meet advertised spend thresholds. Eligibility is determined by Seed Cube at its discretion.
Earning Store Credit
Store credit may be earned in the following ways:
- A one-time 10% store credit reward on your first order when you sign up via our direct store credit offer
- Ongoing store credit rewards on future purchases that meet advertised spend thresholds, such as Spend $15 earn $2 or Spend $90 earn $5
The maximum store credit that can be earned per order is $25, regardless of order value.
Store credit is calculated on the eligible merchandise value only and excludes shipping, taxes, duties, gift cards, and any non-eligible services.
Issuance of Store Credit
Store credit is issued only after an order has been fulfilled. Seed Cube reserves the right to delay, adjust, or cancel store credit if an order is cancelled, refunded, returned, partially returned, or flagged for suspected misuse or fraud.
Expiry
Store credit expires 90 days after the date it is issued. Expired store credit is permanently forfeited and cannot be reinstated.
Using Store Credit
Store credit can be used as a payment option at checkout when logged in with the same email address used to earn the credit.
Store credit must be applied at checkout at the time of purchase. Seed Cube is unable to manually apply, backdate, reimburse, or retrospectively honour store credit that was not applied during checkout. This includes situations where a customer forgets to apply available store credit.
Due to merchant processing fees and operational costs, refunds or adjustments cannot be made after an order is completed.
Exclusions
Store credit cannot be used:
- In conjunction with other discount codes, promotions, or sale pricing
- To purchase gift cards
- On shipping, taxes, or third-party fees
Store credit cannot be applied to previous purchases.
Returns and Refunds
If an order is returned, refunded, partially refunded, or cancelled, any related store credit will be adjusted or removed.
If store credit has already been used and the original qualifying order is later refunded, Seed Cube may deduct the value of the used store credit from the refund amount, where permitted by law.
Non-Transferable
Store credit has no cash value and cannot be transferred, shared, sold, or redeemed for cash. Store credit is issued for personal use only.
Misuse and Abuse
Seed Cube reserves the right to suspend, revoke, or adjust store credit and related accounts if we reasonably believe the program is being misused, manipulated, or exploited. This includes, but is not limited to, multiple accounts, repeated refunds, or other abnormal purchasing behaviour.
Program Changes
Seed Cube may modify, suspend, or cancel the store credit program or these terms at any time without prior notice. Changes take effect from the date they are published on our website.
Governing Terms
Participation in the store credit program is subject to Seed Cube's general Terms and Conditions and Privacy Policy. In the event of any inconsistency, these Store Credit Terms apply.