Cancellation policy
Some items in our store may be offered to you as a subscription. This cancellation policy explains how you can change or cancel these purchases.
🔁 Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select.
How Billing Works
- Your payment details are stored securely
- You'll be charged for each delivery, unless you choose to pay in advance
- Some subscriptions may auto-renew at the end of their term
Managing Your Subscription
You can cancel or change your subscription at any time:
- Open any order confirmation email from us
- Click the link to your order
- Manage your subscription directly from there
For full details on returns and refunds, see our Returns Policy.
For more information on how subscriptions work, visit our subscription provider here.
📦 Pre-orders
When you purchase a pre-order, you are buying a product that is out of stock or soon to be available.
How Pre-order Payment Works
- We may collect no payment or a partial deposit at checkout
- Your payment method is stored securely
- The full or remaining balance is charged when your order is fulfilled
Cancellations & Refunds
- You can cancel a partially paid pre-order that has not yet been fulfilled
- Once fulfilled, the order cannot be cancelled
- You may request a full or partial refund in line with our Returns Policy
Questions? Contact us at hello@seedcube.com.au