Bird Feeder FAQs

Email hello@seedcube.com.au with your order number and a clear description of the issue.

If something is damaged or incorrect, include photos or a short video so we can resolve it faster.

Email us immediately with the subject line CHANGE or CANCEL.

If the order has not shipped, we will try to update it.

If it has already shipped, the returns process will apply.

Changes are not guaranteed once an order is placed.

Yes, if the order has not shipped. Email us as soon as possible.

If it has shipped, use the carrier tracking link to request a redirect where available.

Incorrect addresses can result in lost parcels, so double-check at checkout.

You will receive a shipping confirmation email with a tracking link once your order dispatches.

If your item is on pre-order, tracking is sent when the item ships.

Check the tracking link first.

If tracking has not updated for several business days, email us with your order number and tracking number and we will help escalate with the carrier.

Email hello@seedcube.com.au.

If possible, include your bird species, cage type, and a photo of your setup.

Practical feedback is always welcome.

Our customer service team is based in Sydney, NSW.

Orders ship from our Sydney fulfilment network.

We are online only and do not offer in-person pickup.

Join via the signup form on our website or email us to be added.

Unsubscribe or reduce emails using the link at the bottom of any email.

Usually, yes.

Use the “Notify me” option on the product page or email us the item name and your country for an ETA.

Seed Cube is an enclosed bird feeder designed to keep food inside the feeder, not all over the cage.

Birds feed inside the cube, which helps reduce mess and waste.

Size and capacity.

Small suits smaller birds and tighter cages.

Large suits medium to large parrots and gives more internal space.

We offer two sizes to suit most species.

If you are unsure, use the Bird Finder on our website or email us your bird species and cage bar spacing.

Yes.

Attach the hooks, hang it on horizontal cage bars, and stabilise if required.

It can be mounted inside or outside the cage.

Yes.

Tip out old food and wipe for quick cleans.

For a deeper clean, rinse with warm water and mild dish soap.

Dry fully before refilling.

Extra-thick UV stable, food-safe acrylic with stainless steel hardware.

Yes.

Seeds, pellets, dried botanicals, and small amounts of fresh food all work.

Fresh food requires more frequent cleaning.

The enclosed design keeps husks and seed inside the feeder instead of being flicked through cage bars.

It can handle light exposure but is designed for cage use.

Outdoor use should be sheltered from rain, wind, and constant sun to maximise lifespan.

Budgies, lovebirds, finches, canaries, and cockatiels, plus many more.

Yes.

They are made from bird-safe stainless steel and designed for daily cage use.

No.

We use 304 grade stainless steel, commonly used in food and household applications.

Knurling provides grip.

It helps reduce slipping when birds step on and off the perch.

No.

It can technically hold water, but it is designed for food only.

Use a dedicated water container for drinking and bathing.

Many strong-beaked birds use Seed Cube successfully.

As with any cage item, supervision and correct sizing matter.

Australia:

• Flat rate $9.95 on orders up to 7.7 kg
  
• Flat rate $16 on orders from 7.7 kg up to 20 kg
  

International:

• Shipping is calculated at checkout based on destination and weight
  
• Rates are shown before payment

Orders usually dispatch the next business day.

During peak periods, such as sales, dispatch may take slightly longer.

If your order contains a pre-order item, dispatch timing is shown on the product page and the full order ships once all items are available.

Yes, we ship to most countries supported by our carriers.

If checkout does not accept your address, email hello@seedcube.com.au and we will confirm options.

Australia:

• No import fees. Orders ship domestically.
  

United States:

• Import taxes and duties are included in the shipping cost at checkout.
  

All other countries:

• Any import duties, taxes, or clearance fees are the responsibility of the customer and are not included in shipping prices.

Yes.

Returns are generally accepted within 30 days of delivery, subject to policy conditions.

Items must be unused, uncontaminated, and in original packaging.

Some items are excluded for hygiene and safety reasons.

Full policy: https://www.seedcube.com.au/policies/refund-policy

Yes.

Return shipping is the customer’s responsibility unless the item is faulty or covered under an applicable warranty claim within Australia.

Once approved, refunds are processed back to the original payment method within 10 business days.