Refund policy

Our full Refund & Return Policy is available here:

View our Refund & Return Policy

Nothing in this policy excludes, restricts, or modifies any rights you have under the Australian Consumer Law or any other applicable consumer law. Where you are legally entitled to a refund, repair, replacement, cancellation, or other remedy, those rights apply.

Change-of-mind returns

For eligible change-of-mind returns, our standard remedy is store credit where the item is unused, in original condition, and has not been exposed to a bird environment. Eligibility, time limits, and applicable deductions are set out in our full Refund & Return Policy.

Customer-requested cancellations before dispatch

If you wish to cancel an order, contact hello@seedcube.com.au as soon as possible and include your order number. We will make reasonable efforts to stop dispatch, but cannot guarantee that an order already being processed can be stopped. This does not limit any statutory cancellation rights.

Where we agree to a cancellation requested because you have changed your mind, ordered incorrectly, or no longer want the goods, we will refund your original payment method less reasonable, actual, unrecoverable payment costs associated with the cancelled purchase, where permitted by law.

This applies even if you request cancellation immediately after purchase, or before the order has been packed, fulfilled, or dispatched. Payment costs can arise when your payment is processed, independently of dispatch.

Payment costs deducted from a cancellation refund

Deductible costs are limited to payment processing, merchant, and currency conversion fees actually charged by our payment provider and not returned to us following cancellation.

The amount depends on the payment method, transaction currency, and fees recorded against your payment. We do not apply a flat cancellation percentage or add a profit margin. Any deduction will exclude amounts recovered or recoverable by us, including available tax credits, and costs already recovered through a separate charge.

We will provide an itemised breakdown of the deduction and the refund amount before issuing the refund. We will not deduct shipping costs that were not incurred, or charge a separate handling, administration, or restocking fee for a cancellation before dispatch.

Refunds are issued in the currency of the original payment. Where a deductible fee is recorded in another currency, we will calculate its equivalent using the original transaction exchange rate and show that calculation in the breakdown.

When cancellation deductions do not apply

These deductions do not apply where cancellation results from our error or inability to supply the goods, or where you are entitled to a refund without these deductions under applicable consumer law. This includes applicable statutory withdrawal rights for customers in the EU, EEA, and UK.

If payment has not been captured and no unrecoverable payment costs have been incurred, no payment-cost deduction will apply.

Policy changes

Changes to our cancellation and deduction terms apply only to purchases made after the updated terms are published and made available before purchase. They do not retrospectively change the terms of an existing order.